Faq

How to cancel my order?

KOTTY orders that haven't left the fulfillment center can be canceled. To cancel an order, view the order details in My Account >Orders> Select Product> Cancel. If the order has already been shipped from our fulfillment center, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received at our fulfillment center.

How to return my order?

A request for return can KOTTY be raised post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in - My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

What is your return policy?

Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear (boxers, briefs, trunks, vest, pyjamas), sunglasses, fragrances, socks and jewelry. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfillment center.

Can I return sale items?

If you used a promo code or discount at the time of purchase, you will be credited for the final amount you paid after using the promo code.

How can I return 'Cash on Delivery' purchase?

If you opted for Cash on Delivery at the time of purchase, your refund will be processed directly to your bank account.

To initiate a refund, please go to My Account > Orders > Select the product(s) > Choose ‘Cancel’ or ‘Return’. You will be directed to a page where you can complete the process.

• Account Refund: After the receipt of returned items at our fulfillment center, a link will be sent to your registered email address and mobile number, along with an OTP verification code. Click on the link and enter your bank account details to initiate the refund.

Please Note: Refunds are not processed on bank holidays, Sundays, and non-working alternate Saturdays.

How can I cancel a prepaid order?

For pre-paid orders, your refund will be processed back to the original payment source, where the payment was made from.

To initiate a refund, please go to My Account > Orders > Select the product(s) > Choose ‘Cancel’ or ‘Return’. You will be directed to a page where you can complete the process.

• Back to Source: You will receive the refund in the card or account used at the time of purchase. The refund will be initiated after receipt of the returned merchandise at our fulfillment center, and it may take up to 5 days for the amount to reflect in your account.

At KOTTY, we strive to provide our discerning customers with a seamless and enjoyable shopping experience. However, we have encountered instances where our services, particularly 'free returns' and 'Pay on Delivery' options, have been misused. To address this issue and maintain our commitment to efficiency and customer satisfaction, we reserve the right to levy a shipping charge, disable the 'Pay on Delivery' option, or even refuse orders from certain pincodes or registered email IDs.

We appreciate your understanding and support in helping us continue to deliver on our brand promise.