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Shipping Info

Whether you’re shopping for yourself or looking for a special gift for someone close to you, Kotty understands how important it is to receive your purchased product in the best condition and at the expected time. Hence, we use a large and reliable network of couriers to deliver your products as quickly as possible.
The entire order amount (including shipping charges) will be refunded if the order is cancelled, lost or undelivered to your desired location.
Shipping charges will not be refunded if you cancel only a part of your order.
Original shipping charges will not be refunded if you return an order already delivered to you. If you ship the product(s) (you wish to return) yourself, the shipping charges will be reimbursed based on Kotty’s Return policy.
CASH ON DELIVERY POLICY
Cash on Delivery order is placed only when verified by Kotty’s Customer Assistance team via mail/telephone.
To avail of Cash on Delivery service, please make sure that all the products placed in your cart are applicable for Cash on Delivery.
Cash on Delivery is only applicable on a minimum purchase of Rs 500 and maximum of Rs 5,000.
The pin code provided for Cash on Delivery should be in Kotty’s serviceable area. If not, an online order must be placed.
Please do not open the product package without making the payment at the time of delivery.
If the product package is already open or damaged in any condition at the time of delivery, please do not accept the order.
Promo Code for Cash back will be generated in 3-4 weeks after receiving the payment made at the time of delivery. This could be done only after the payment receipt is confirmed.
No credit/debit cards will be accepted in Cash on Delivery.
USING CASH BACK &PROMO CODES/COUPONS
Cash Back Promo Code may or may not be applicable for all the products on the website.
Special coupons should be redeemed within the limited time period mentioned and the validity once expired cannot be extended later.
Two offers cannot be combined together using a Promo Code.
Kotty reserves the right to cancel any promotional Promo Code and the transactions in which they are used (*Not applicable on Cash Back Promo Codes).
Cash Back and Promo Code coupons cannot be combined together to avail an offer at Kotty.
Cash Back amount is subject to change.
CANCELLATION POLICY
Kotty.in reserves the right to cancel any order without providing a reason, as required by circumstances. It will be made sure that any communication of cancellation of an order or any applicable refund be made in reasonable time.
IMAGES & REPRESENTATIONS OF PRODUCTS/SERVICES
Due to light effects, the actual product may vary from the image you see on the website. Please refer to the product specification carefully before placing an order.

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